FAQ

Personalised goods span a wide range of options, including mugs, t-shirts, photo frames, keychains, and more. Essentially, any item that can be customised with text, images, or designs can be Personalised.

To personalize an item, simply select the customisation options provided by our platform. This may involve adding text, uploading images, choosing colors, and selecting fonts. The customization process varies depending on the item and our platform's interface.

Production times for Personalised items vary based on the complexity of the customization and our processing capabilities. While some items may ship within a few days, others may require more time, particularly if they are custom-made to order.

Due to their customised nature, Personalised items are non-refundable and non-exchangeable unless there is a defect or error in the personalisation. Please review our return policy for detailed information before making your purchase

Absolutely! Personalised items make heartfelt and thoughtful gifts for various occasions, including birthdays, weddings, anniversaries, and holidays. Adding a personal touch to a gift adds a special meaning that recipients will cherish.

We understand that oversights occur, and we'll do our utmost to adjust your order. However, there are instances where changes can't be made, typically if your item has entered production. Please reach out to us, and we'll endeavor to assist you as best we can.

We understand the disappointment of receiving a damaged gift, and we sincerely apologise for any inconvenience caused. Your satisfaction is our priority, and we're committed to resolving this issue as swiftly as possible. Since we operate exclusively online, the quickest way for us to assist you with a broken or damaged item is to request a photograph of it. Please reach out to us via our contact page and attach a picture of the damaged product. We'll promptly assess the situation and work towards finding a solution. Thank you for your understanding.